Zerowait uses well-understood web methodologies themselves for monitoring web applications. All manager-agent communications happen using web protocols (HTTP/TCP and HTTP/SSL/TCP). The Zerowait architecture itself is built along the lines of multi-tier web architectures. Since scalability issues for multi-tier web architectures are relatively well understood, the use of web architectures and methodologies enables an elegant and natural solution to one of the thorniest problems facing most monitoring systems - namely, scalability to handle hundreds of thousands of network, system, and application elements.

Unlike a majority of monitoring systems that tend to centralize the monitoring intelligence in a central manager(s), the Zerowait architecture decentralizes the monitoring intelligence. Soon after it makes a measurement, the Zerowait agent compares the measurement result with historical thresholds to determine if the measurement is within norms. If it is not, the agent generates an alert to the appropriate manager(s).

The Zerowait agents have been specially designed keeping in mind the requirements of eBusinesses. Zerowait agents incorporate specialized infrastructure tests for monitoring the health of various eBusiness elements such as Web servers, SSL servers, DNS servers, LDAP servers, Web application servers, database servers, payment gateways, order fulfillment systems, WAP gateways, etc. The business metrics that Zerowait agents collect can be custom to the target environment.

Zerowait holds a greater competency to provide software solutions and consultancy services on diverse technology platforms due to the expertise in wide range of computing environment and functional domains.

As the web has evolved from being primarily an information exchange medium to a place where real business is transacted, it has become critical for eBusinesses to ensure that their web sites remain available twenty four hours a day, seven days a week. Moreover, with the increased competition among the dotcoms and their brick and mortar counterparts for the same customers, eBusinesses have to ensure that their web sites offer the best experience for their customers. Owing to the lack of adequate monitoring capability and expertise, many eBusinesses have struggled to tackle the growing complexity of their infrastructure. The Zerowait solutions is intended to address the monitoring and management needs of eBusinesses.